🧭 Why are we here?
Tom Ferry International is a leading real estate coaching and training company that empowers agents to achieve their professional and personal goals. As the company grew, there was an opportunity to elevate the digital tools supporting their coaching, feedback, and learning processes that help agents stay engaged and perform at a higher level.
Over the 6 months, I worked as a UI/UX Product Designer, focused on enhancing their B2C SaaS platforms related to performance management, agent feedback, and educational engagement.
🤝 Who I collaborated with?
Throughout this project, I closely partnered with a product manager, engineering leads, and front-end developers to ensure our solutions were both technically feasible and strategically aligned. I also worked with internal coaching directors and training specialists to deeply understand the real-world needs of agents and their mentors. This helped us design tools that truly supported their day-to-day growth conversations.
🚩 What are we trying to solve?
Real estate agents and their coaches were relying on outdated, fragmented tools that made it difficult to deliver meaningful feedback, track evolving goals, or celebrate day-to-day progress. This friction turned what should have been motivating coaching moments into administrative hurdles.
As a result:
Tom Ferry needed a more intuitive, continuous feedback ecosystem; one that could effortlessly scale across thousands of agents yet still feel tailored to individual journeys. It had to make coaching easier, more consistent, and ultimately more human.
🔍 How do we know it’s a problem?
Through a mix of user interviews, platform analytics, and direct observation, it became clear that the existing feedback tools weren’t supporting effective coaching. Coaches found the system outdated and overly manual, which limited their time for meaningful conversations. Meanwhile, data showed infrequent feedback entries and inconsistent goal tracking, pointing to deeper engagement issues. Altogether, it signaled that the platform was falling short in fostering the continuous growth and accountability critical to real estate success.
🔨 What are my key responsibilities?
As the designer, I led the effort to create a solid foundation that would enhance collaboration, boost efficiency, and elevate the user experience across the platform. By doing so, we ensured Tom Ferry’s coaching tools were thoughtfully structured
Key responsibilities included:
💡What’s the suggested solution?
We launched a revamped platform with:
🚀What are the impacts we measured?
Quantitative
Qualitative
Coaches and managers shared that the new system felt less like an administrative requirement and more like a true coaching tool. They reported being able to have richer, more meaningful discussions because feedback was now structured, quick, and always accessible.
Agents expressed feeling clearer on expectations and more motivated, frequently noting that the regular check-ins and visual progress cues helped them celebrate small wins. Comments like “I finally see how my day-to-day work ties back to bigger goals” became common in follow-up interviews.
🧠 Why do we believe it will work?
When feedback is easy to give and tied directly to an agent’s growth journey supported by intuitive tools, it shifts from being a compliance task to a motivational driver. By building solutions that prioritize real-time coaching, progress visibility, and educational nudges, we anchored the platform in the behaviors that make high-performing agents thrive.